Purchase and Refund Policy

1. PRIVACY POLICY

 

This policy covers how Mercy Hill Botanicals uses your personal information. 

 

We take your privacy seriously and will take all measures to protect your personal information.

 

Information Collected: When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive and store the following information about your visit:

 

1. The Internet Protocol (IP) address and domain name used;

 

1. The type of browser and operating system you used;

 

1. (iii)The date and time you visited our site;

 

1. (iv)The web pages or services you accessed at our site;

 

1. The web site you visited prior to coming to our web site;

 

1. (vi)The web site you visit as you leave our web site; and

 

1. (vii)If you downloaded a form, the form that was downloaded.

 

None of the foregoing information is deemed to constitute personal information.

 

The information that is collected automatically is used to improve this website's content and to help us understand how users are interacting with the website. The information is not collected for commercial marketing purposes and we do not sell or otherwise disclose or redistribute the information collected from the website to anyone.

 

Cookies: Cookies are simple text files stored on your web browser to provide a means of distinguishing among users of our website. The use of cookies is a standard practice among Internet websites. To better serve you, we use "session cookies" to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access our website. These session cookies do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifying tag on the device you use to access our website. A session cookie is erased during operation of your browser or when your browser is closed.

 

The software and hardware you use to access the website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.

 

Use of Your Information: We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

 

1. To provide information to you that you request from us relating to our products or services;

 

1. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information (such as email marketing); and

 

1. (iii)To inform you of any changes to our website, services or goods and products.

 

Storing Your Data: Due to the realities of hosting and running a website, it may become necessary to transfer data that we collect from you to locations outside of the United States for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost best to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

 

Disclosing Your Information: As already noted, we will not disclose your personal information to any other party other than in accordance with this Privacy Policy.

 

Contacting Us: Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at support@eighthorseshemp.com

 

1. CANCELLATION, RETURN & REFUND POLICY

 

Order Cancellation: Orders cancelled prior to shipping will be refunded the full cost of the order minus 5% transaction processing fee.

 

Returns: Mercy Hill Botanicals strives for the highest standard of quality for all of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is manufactured and shipped in perfect condition. If you are not 100% satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement or an exchange.

 

To qualify for a refund, replacement or exchange, your item must be unused and in the same condition as received. It must also be in its original sealed packaging. We are unable to accept any opened packaging for a refund.. To complete your return, we also require a receipt or proof of purchase. Our facility representatives will inspect and verify the condition of the item once we receive the returned item. Upon approval, a refund for the full cost of the returned item will be granted. If an order shipped is defective, you will also receive reimbursement for the shipping charges that apply to send the order back to us.

 

Exceptions to the full refund include any items not in its original condition, is damaged or missing product for any reason deemed not due to our error.  We do not issue refunds for items that are returned more than 30 days after delivery.

 

To return or exchange an item, please contact us either by email (support@eighthorseshemp.com) to receive the return instructions.

 

Refunds: If you are approved for a refund, it will be processed and a credit will automatically be applied to your original method of payment within 7 business days. A package without proper return authorization will not be accepted for refund.

 

1. SHIPPING POLICY

 

All orders will be shipped with USPS Priority Mail within 1-3 business days from the date when order is placed. Most orders are shipped within 24 hours. However, orders placed after 2pm on Fridays will not start processing until the following business day (Monday) since our shipping department is closed on the weekends. Once your order has shipped, you will receive an email confirmation with your tracking number.

 

1. TERMS OF SERVICE

 

The following terms and conditions govern all use of the Mercy Hill Botanicals website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Mercy Hill Botanicals. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Mercy Hill Botanicals’s Privacy Policy) and procedures that may be published from time to time on this Site by Mercy Hill Botanicals (collectively, the "Agreement").

 

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Mercy Hill Botanicals acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 21 years old.

 

Purchases: If you wish to purchase any of the product or services made available through the Website, you may be requires to supply some information relevant to your purchase including, but not limited to, your credit card number and expiration date, your billing address and shipping information.

 

You represent and warrant that:

 

1. You have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase; 

 

1. The information you supply is true, correct and complete;

 

1. You are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site;

 

1. You will not use our products for any illegal or unauthorized purpose nor may you, in the use of our services, violate any laws in your jurisdiction (including but not limited to copyright laws); and

 

1. You will not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

By submitting your information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases. We reserve the right to refuse or cancel your order if fraud, an unauthorized or illegal transaction is suspected. We will not be held responsible or liable for any failure for the purchase to complete, or any loss or damages to you.

 

General Conditions: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve: (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, use of the Website, or access to the Website or any contact on the website through which the service is provided, without express written permission by us.

 

Modifications to Products And Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Website or its services.

 

Accuracy of Product: Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

 

Accuracy of Billing and Account Information: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

Availability, Errors and Inaccuracies: In order to provide the best possible service and accuracy we regularly update our products and services. We cannot, and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services. We reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. Despite efforts towards accuracy, the products or services available on our service may have an error regarding the price, be inaccurately described, or be unavailable. We undertake no obligation to update, amend or clarify information in the Website, or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Website or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

Intellectual Property: Our Website and all of its contents, including but not limited to text, images, graphics or code, are the property of Mercy Hill Botanicals and are protected by copyright, trademarks, database and other intellectual property rights. You may display, copy, download or print portions of the material from the different areas of the service only for your own non-commercial use, or to place an order with Mercy Hill Botanicals. Any other use is strictly prohibited and may violate copyright, trademark and other laws. These terms do not grant you a license to use any trademark of Mercy Hill Botanicals or its affiliates. You further agree not to use, change or delete any proprietary notices from materials downloaded from the service.

 

Links To Third-Party Websites: Our Website may contain links to third-party web sites or services that are not owned or controlled by Mercy Hill Botanicals. Mercy Hill Botanicals has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Mercy Hill Botanicals shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

Indemnification: You agree to indemnify, defend and hold harmless Mercy Hill Botanicals, its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers and agents, from and against any claims, losses, damages, losses, obligations, costs, actions, or demands. These include but are not limited to: (i) Legal and accounting fees resulting from your use of the service; (ii) your breach of any of these Terms; (iii) anything you post on or upload to the Service; and (iv) any activity related to your account. This includes any negligent or illegal conduct by you, any person or entity accessing the service using your account whether such access is obtained via fraudulent or illegal means.

 

Limitation of Liability: Mercy Hill Botanicals, its directors, employees, partners, agents, suppliers or affiliates, shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, loss or damage to electronic media or data, goodwill, or other intangible losses, resulting from: (i) your access to or use of the Website; (ii) your inability to access or use the Website; (iii) any conduct or content of any third-party on or related to the Website; (iv) any content obtained from or through our service; and (v) the unauthorized access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

 

Disclaimer And Non-Waiver of Rights: Mercy Hill Botanicals makes no guarantees, representations or warranties of any kind as regards the Website and associated technology. Any purportedly applicable warranties, terms and conditions are excluded, to the fullest extent permitted by law. Your use of the Website or our products is at your sole risk. The Website are provided on an ‘As Is’ and ‘As Available’ basis. The Website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance, except as provided for under the laws of any state in the United States. In such cases, the federal law shall apply to the extent necessary. Mercy Hill Botanicals, its subsidiaries, affiliates, and its licensors do not warrant that: (i) the service will function uninterrupted, secure or available at any particular time or location; (ii) any errors or defects will be corrected; (iii) the service is free of viruses or other harmful components; or (iv) the results of using the service will meet your requirements.

 

If you breach any of these terms and Mercy Hill Botanicals chooses not to immediately act, or chooses not to act at all, Mercy Hill Botanicals will still be entitled to all rights and remedies at any later date, or in any other situation, where you breach these terms. Mercy Hill Botanicals does not waive any of its rights. Mercy Hill Botanicals shall not be responsible for any purported breach of these terms caused by circumstances beyond its control. A person who is not a party to these terms shall have no rights of enforcement.

 

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

 

Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the Website and our services.

 

These terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements, oral or otherwise, regarding the service. 

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New York, USA.

 

Contact Us: If you have any questions about these Terms of Service, please contact us.